The Hardware Technician under general direction provides first level support to end users, as well as hands-on desktop repairs, upgrades, and maintenance of systems. Duties and responsibilities: Responsible for performing desktop/laptop repairs and upgrades as necessary. Connect remotely and work with users to walk them through the issue. Operating system and application upgrades, hardware upgrades or repairs, and installing new systems. Technical resource for help desk and PC support and troubleshooting of complex system problems. Provide assistance with the creation of new accounts and editing/termination of existing account, distribution lists, resetting passwords, etc. Help resolve desktop hardware and software issues Network administration: address assignment, Respond to support issues via phone, e-mail and virtual log in Determine escalation points for specific issues Support other office technology, such as televisions, projectors, video conference equipment etc. Main point of contact for help with Tablet and iPad issues (i.e. repairs and hardware changes) Participate in developing procedures and suggest improvements to existing procedures Troubleshooting mobile devices and tablets Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system. Perform additional duties as required and or requested. Experience requirements: High School Education Required. College Coursework Preferred. 2+ years’ experience in similar role Good understanding of TCP/IP Networking and VPN Good working knowledge of common office equipment, printers, faxes, projectors, and televisions Experience using MS Office Suite of programs In-depth understanding in the following: Active Directory domain administration Windows 10 VPN Remote Desktop Office 2011/2013 Smartphone and iPad device configuration and administration Phone System Administration (Phone System Programming, Support Hardware) Good oral and written English language communication skills Quick learner, strong/effective problem solver. This role has the following physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk. The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
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